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Operations Management Assessments
IT professionals are challenged with managing their systems and
networks at peak performance, requiring immediate resolution,
evolving regulatory and compliance demands, and increasing security pressures.
The key to maintaining peak systems availability, security and productivity
is having Operations Management tools to detect changing conditions and
critical events.
An audit of your current Operations Management environment
can identify possible infrastructure deficiencies, process improvements
and cost savings.
Our high-value assessments are aligned with strategic
industry trends, technology-enabled to lower cost and risk, and flexible
to meet your specialized needs.
DCG can help you answer the questions:
“Where are we now?” “Where do
we want to get to?” “How do we get there?”
WHAT IS IT?
The Operations Management Assessment is a fixed price
engagement that analyzes the IT monitoring infrastructure and delivers
recommendations on how the Operations Management® suite of products, and associated HP
partner-integration solutions, can increase your quality of service and
decrease the total cost of ownership.
WHAT DOES IT DO?
The assessment analyzes key monitoring utilization areas such as network, operating systems, databases, applications, web components, storage, backup, batch jobs, and more.
It also reports on the monitoring solution infrastructure and agent technology in terms of configuration, performance, tuning, and management for failover, disaster recovery, redundancy, consolidation, deployment and various integration points such as notification engines, trouble ticketing systems and other multi- vendor, mid-level management systems.
Lastly, it identifies gaps
between internal operations-related process flows and
controls, and industry best practices.
WHAT IS THE BENEFIT?
An optimal, integrated Operations Management system can
help to stream-line operations-related processes which can reduce system
downtime, increase application availability, enable automation of repeatable
corrective actions, improve personnel escalation accuracy, automate helpdesk
ticketing and more. Thus, the end result being the reduction in the cost
of providing the IT services and an increase in the quality of services
offered.
The assessment service can further identify component/modular
improvements that enable you to implement what you need at your own pace.
The short duration assessment service will give you a
roadmap detailing where you are today and recommend where you need to be
in the future. The future recommended strategy will illustrate how different
integration points of Operations Management can reduce your total cost
of ownership. This will enable you to make an informed decision on how
to proceed!
WHAT IS THE SCOPE?
More complex environments may require additional time.
One senior consultant with Operations Management® experience will perform the work at
your site and remotely, manage all stages of the engagement, provide knowledge
transfer and complete the assessment documentation.
REQUIREMENTS:
The assessment initiative will rely on having access to the personnel responsible for the current monitoring infrastructure. It is imperative that these individuals and others such as the IT staff, project sponsor and assessment manager, be involved in the planning phases and available for information and assistance in later phases.
DELIVERABLES:
- Environment Current State and Recommended Future State
- Best Practices Methodology
- Strategy Roadmap
- Knowledge Transfer – Includes review of assessment findings and recommendations for additional training in order to ensure full operational efficiency for the Operations Management system.
Operations Manager Connector
A notification tool that compliments such management through integration with HP Network Node Manager NNM and HP Operations Manager.
Suppression Manager
Suppression Manager is specifically designed to allow authorized users to quickly and easily schedule immediate and future message suppressions within the OpenView Operations environment.
Operations Manager Informer
A self-service, web-based reporting interface that allows clients to retrieve historical alert information, based upon multiple attributes within a HP Operations Manager alert.
